The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Please note that due to shoe size differences; applique and crystal placement may vary slightly from the image displayed. Also, colors may vary slightly due to variations in computer monitor display settings. Most shoes are available in USA sizes 5-12.
If you receive your shoes and they are too large and slip in the heel, we encourage you first to try a back of the heel cushion or a ball of the foot pad to reduce the slipping; these can be found at most department stores.
Dyeable satin shoes are delicate and are not colorfast. If dyeable satin shoes are exposed to moisture the dye will bleed. You can minimize this by not wearing your dyeable shoes where they may get wet, such as in damp grass and on rainy days. If you are in an area of very high humidity do your best to limit non-essential wear time while outside.
With the first few wears of your new shoes, you may experience some color rubbing on your foot. With dark colors in particular this is normal. Soap and water can be used to remove any color rubbing on your foot.
Custom orders will take at least 8 weeks (but it is worth it!) Shoe completion dates are based on a first come first served date.
Please allow an additional 1 week for shipping within the USA.
Need shoes sooner than the estimated lead time? It is best to contact me for rush order options AND wait to order until you receive a reply. Rush Orders generally incur and additional $50 rush order fee.
Please do not purchase your shoes without waiting to hear a response. Failure to do so may result in a cancellation of your order and a 25% material restocking feel.
Orders shipped to North Carolina Residents will be charged sales tax.
All others will not be charged sales tax.
Available upon request. Please message me for details.
Due to the nature of the crystals and because each crystal is applied by hand, it is possible that you will lose some crystals with each wear. The shoes should be treated as a worn work of art. I will include an extra bag of crystals in each pair of shoes just in case some do pop off. It is not difficult to reapply crystals with a touch of super glue.
Due to computer monitor color setting displays, shoe colors may differ in person. If you are concerned about receiving a color match to your dress, you are more than welcome to send me a swatch to match.
How To Clean Your Converses
Don't put them in the washing machine. The lace is too delicate. Spot clean them with a mixture of warm water and baking soda or a gentle laundry detergent. Lightly rub the lace with a soft textured cloth and then use some clean water to rinse them.
All sizes in the dropdown menu are USA Women's sizes.
Both the low top Monochrome and low top custom text shoe styles are similar to converses unisex core style. Most department stores or converse stores carry that style. So if you are concerned about size you could always try a pair of the Unisex core style at a store near to you.
Zappos have lots of reviews and fit recommendations on the fit of the core style shoe here.
Please see above polices for return eligibility. If your order is eligible for a return please message me.
Custom items and custom text shoes can not be exchanged and are non refundable. They are a final sale.
All other returns will incur a 20% restocking fee.
Please make sure the shoes have absolutely no wear on them and are not in any way damaged. Please include the original shoe box. Please package the shoe box in a sturdy outer box and message me when you are ready to return them.
Shoes without their original Converse box will not be accepted
For Domestic orders please message me for your prepaid label to return your shoes.
Once I receive your shoes I will issue you a refund minus a 20% restocking fee.
If you would like insurance on your package please purchase insurance at check out or message me for upgraded shipping before your ship date. Once the package is in the possession of the carrier, I assume no responsibility for the contents or loss of packages. The standard "free" shipping I offer for my shop is uninsured. I do recommend upgrading your shipping at checkout to cover any losses. I can issue no refunds for lost, damaged or uninsured packages.